Booking by phone: 

If you would like to reserve your tickets over the phone, please call the Box Office at 604 224 8007, ext 2 and leave a message after the beep.  You will not receive a call from us unless there is a problem with your reservation (eg we are sold out for that night).  You can then pay for your tickets when you arrive at the box office on the evening of the performance.  If you want to pay for tickets when you make your reservation you must do that on line.

Booking on-line:   

You can reserve you tickets on-line and pay for them at the box office when you arrive for the performance.  You can also pay for them on-line should you wish to do so.   When paying, watch for an E-mail confirming your booking.  If you don’t receive that E-mail, check your junk mail box.  If it’s not there either then your booking has not gone through.  (Something has gone wrong with your application or the process.  Please try again.)  Note the latest you can make a reservation on line is 4 pm of the day of performance.

Can I change my booking to another date?  

Yes you can do this on line or by phone, assuming that we are not sold out on the day you require.

Can I pay using credit card or direct debit?   

Both on-line and at the box office we accept Visa or Mastercard.   We do not accept direct debit.

Do you offer reduced prices for concession holders? 

Yes students with valid student cards and seniors, 65 or older,  receive $2.00 off the  regular ticket price.

Are there group ticket prices? 

Groups of 10 or more can receive a $2 reduction on the price of an individual ticket.   The group’s tickets should be paid for in full with one cheque or credit card or cash payment. 

How do I buy Season Tickets or Rest of Season packages?  

You can purchase them on line, by telephone or at the box office.

When do I need to turn up to the theatre to collect my tickets?

For reservation, in order to be sure of a seat,  you must arrive 15 minutes before the performance starts.   For prepaid tickets you must arrive5 minutes before the performance starts at the latest. We cannot guarantee you a seat after the time specified, as your seats will be released for general admission, even if you have already paid for your tickets.   Should your seats be released and you have paid for tickets, we will do our best to accommodate you at a subsequent performance.   

What happens if I’m late? 

Assuming we are not sold out we will do our best to seat  you in the auditorium at a suitable moment in the show.  Some shows  are not amenable to audiences entering this way in which case you will be given the choice of coming another night or perhaps, if there is room, sitting in the balcony until intermission.

Is the theatre accessible to people with mobility problems? 

Yes there is level access to our front of house area and auditorium.  We have  suitable washroom facilities.  IF you are using a wheelchair we would like to have prior notice of your arrival.  However we will do our best to seat you at short notice if we can.

Where can I park? 

There is a parking lot beside the theatre and also parking on North West Marine Drive.   The parking lot is free during the winter but from May 1^st – Sept. 30^th parking meters are in effect.  During that time you can park on Marine Drive which is always free.

Can I get a drink or a snack at the theatre?

Wine and beer are available at our concession stand.  We also serve tea, coffee, pop and bottled water.   Snacks are limited to candy bars and the like.    Should you need a more substantial meal before the show there are many restaurants along 4^th Avenue, and on  10^th Avenue in West Point Grey.

Can I take drinks into the auditorium? 

Yes unless the demands of the production dictate otherwise.